Contact Us

We're here to help! Whether you have questions, feedback, or need support, feel free to reach out.

General Inquiries

For general questions, feedback, or support requests:

medprep.contact@proton.me

Privacy & Data Protection

For data protection requests (GDPR rights, data deletion, access requests):

medprep.contact@proton.me

We respond to all GDPR requests within 30 days as required by UK law.

Response Time

We aim to respond to all inquiries within 2-3 business days. For urgent technical issues, we'll prioritize your request.

What to Include in Your Message

  • •Account email (if relevant)
  • •Clear subject line describing your query
  • •Detailed description of your question or issue
  • •Screenshots (if reporting a bug or technical issue)

Common Topics We Can Help With

Technical Support

  • • Login issues
  • • Account problems
  • • Browser compatibility
  • • Performance issues

Content Questions

  • • Report errors in questions
  • • Suggest improvements
  • • Guideline clarifications
  • • Reference requests

Account & Privacy

  • • Data access requests
  • • Account deletion
  • • Privacy concerns
  • • GDPR requests

Feedback

  • • Feature requests
  • • General feedback
  • • Partnership inquiries
  • • Bug reports

Early Access Program

We're currently in early access (free until July 2026). Your feedback is invaluable in helping us improve the platform! We actively review all suggestions and bug reports.